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Our Travel Advisors

  CONTACT US: 770-650-4448 OR EMAIL US

More on Susan Ward and Custom Travel Advisors…

Susan Ward
It was studying abroad while attending the University of Georgia that first ignited Susan Ward’s passion for travel. After those transformative months in Greece and Italy, she went on to earn her BA in history, with an emphasis on Italian and European history, then her MBA at the College of William and Mary, but in her heart she kne
w – her future was in the travel industry, helping others make the most of their precious vacation time.

Susan opened her cruise-only travel firm in 1994 and today, she uses her extensive destination background – in Europe, the Caribbean, Alaska and Southeast Asia – to give clients the advice they need to make each day of their trip the most memorable it can be. With her connections through Virtuoso, a by-invitation-only organization of elite travel specialists, she provides access to the world’s best luxury hotels, cruise lines and tour operators, complete with exclusive amenities clients can’t get anywhere else.

Free Time Favorites: Traveling the world, spending time with her family; road cycling and hiking, and reading. 

Allison Carroll 
Allison Carroll
Allison's first trip to Europe- a backpacking excursion across four countries- was what first opened her eyes to her love of travel! She traveled as much as she could throughout her time at the University of Georgia and Louisiana State University, and continued to travel throughout her time as a high school band director. Finally, her sense of adventure triumphed, and she decided to use her experiences and love of travel to help clients create their dream vacations! Allison loves to find the best deals available to help clients get the most value for their money while creating life-long memories!

Free Time Favorites: Traveling the world, playing racquetball, playing and teaching flute, and spending time with friends and family.

Pat Irvan  
Pat Irvan
Pat Irvan first started her relationship with Custom Travel Advisors as a client, looking to Susan and her team to plan group cruises for her family and friends for several years. Since 2000, as a member of the CTA team, Pat has been using that group planning expertise and a meticulous attention to detail to collaborate with clients to create luxury friends-and-family and incentive cruises on the world’s finest ships. She also specializes in resort vacations in the Caribbean, Hawaii, Alaska and New England.

Free Time Favorites: Spending time with her husband, Joel, her three grown children, and her grandchildren; and visiting her cabin in the north Georgia mountains.

Teresa Hayes
Teresa Hayes
Teresa’s start with CTA was as a client, one of Susan’s first, back in 1994. She joined the company as a travel advisor in 1996 and since then has built a long list of faithful clients who are quick to attest to her excellent customer service and broad range of experience. Teresa provides an incredibly high level of customer service, seeking out the best deals and actively resolving any issues with cruise lines or hotels throughout a client’s travels.

Free Time Favorites: Cruising, spending time with her grandchildren  and playing tennis.

Alice McDougald

Alice has been a travel advisor since 2005. She is excited to use her expertise and personal travel experience to help her clients find the perfect vacation!

As a "Certified" Sandals and Beaches Specialist, Alice is specially qualified to direct her clients to the perfect all-inclusive honeymoon, baby moon, couples getaway, or the ultimate "memorable" family vacation with activities for parents and kids alike! Customer Service is her number one priority, and she takes pride in giving each of her clients superb attention to detail.

Free Time Favorites: spending time with her husband, Tom, her two grown children and four grandchildren; visiting her beach house at St. Simons Island; playing tennis and bridge.